1. Privacy Policy Overview

This Privacy Policy describes the categories of information we collect, how we use and share that information, and the choices and rights available to you. It applies to information processed in connection with:

• visits to our website at https://kozosseghub365.com/;
• table reservations and private event inquiries for our bistro and bar;
• sign-ups and participation in our Offline Poker Lounge and Weekly Tournaments;
• newsletter or community updates related to our Events and Community activities;
• on-site interactions at our physical venue, including in-person registrations and feedback forms.

By using our website or visiting our venue, you acknowledge that your personal data will be processed in accordance with this Privacy Policy and applicable data protection laws, including, where relevant, the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Information We Collect

We collect both personal data (information that directly or indirectly identifies you) and non-personal data (information that does not directly identify you). The exact information we collect depends on how you interact with us.

2.1 Information you provide directly

When you contact us or use our services, you may provide the following types of information:

• Contact details – such as your name, email address, phone number, and preferred language when you use our Contact Us form or book a table.
• Reservation details – including date and time, party size, seating preferences, and any special requests or dietary notes provided when arranging a bistro reservation or private event.
• Poker & tournament participation data – such as your name, contact details, and preferred game formats when you register for our Offline Poker Lounge or Weekly Tournaments. For compliance and venue integrity, we may also record your arrival time and participation history.
• Communication content – including messages, feedback, reviews, and inquiries you send through forms on our site or share with our team on-site.
• Marketing preferences – such as your choice to receive newsletters about events, bistro specials, and community nights, as well as your opt-in or opt-out choices.

2.2 Information collected automatically

When you visit our website, certain data is collected automatically to ensure a secure, reliable, and user-friendly experience:

• Technical data – such as IP address, browser type and version, device identifiers, operating system, basic geolocation based on IP (e.g., country or city), and referring pages.
• Usage data – including pages viewed (e.g., Menu, Poker, Community), time spent on pages, navigation paths, and interactions with forms or buttons.
• Cookie-related data – as described in the Cookie Policy and in section 5 of this Privacy Policy.

2.3 Information from offline interactions

As a physical venue, we also process information gathered at the bistro and poker lounge:

• On-site reservation logs – e.g., notebook entries, reservation cards, or digital lists managed by staff for table bookings and tournament seating.
• Event participation records – including attendance for poker nights, tournaments, or community events, to manage capacity and ensure a safe, compliant environment.
• Security and safety records – where applicable and in line with local law, we may maintain incident reports to protect guests, staff, and the integrity of our offline poker lounge.

2.4 Special categories of data

We generally do not seek to collect special categories of personal data about you (such as health information or political opinions). If you voluntarily share such information (for example, allergy or accessibility needs), we will use it solely for the purpose of serving you safely and respectfully in our venue.

3. Use of Information

We use your personal information only for legitimate business purposes connected to our bistro, bar, and offline poker lounge. Depending on your interaction with us, we may use your data to:

• Provide and manage reservations – to confirm, modify, or cancel table bookings, coordinate group reservations, and communicate practical details about your visit.
• Organize offline poker games and tournaments – including managing player lists, waitlists, seating allocations, tournament structures, and schedule reminders.
• Deliver customer service – to respond to questions sent via the Contact Us page, handle feedback, and resolve complaints or disputes.
• Send venue and community updates – such as news about our bistro menu, special themed nights, events, or tournament schedules, when you have opted in or when we are otherwise permitted by law.
• Improve our services and website – by analyzing usage trends, assessing which pages visitors engage with most, and refining the experience for booking forms and information pages.
• Ensure safety, integrity, and compliance – to maintain an enjoyable and secure environment in our physical venue, prevent misuse of our services, comply with age restrictions relevant to alcohol service and poker participation, and fulfill our legal obligations.
• Maintain business records – including accounting records, reservation histories, and operational logs for internal administration.

Our legal bases for processing personal data typically include performance of a contract (e.g., honoring a reservation or tournament registration), compliance with legal obligations, protection of vital or legitimate interests, and, where required, your consent (for example, for certain marketing communications or optional cookies).

4. Data Sharing & Disclosure

We value your trust and do not sell your personal data. We may share your information only in limited circumstances, as outlined below:

4.1 Service providers

We may engage carefully selected third-party service providers to support the operation of our website and venue, for example:

• website hosting and maintenance providers;
• reservation or booking management tools;
• email delivery and communication platforms;
• analytics providers for site performance and usage insights.

These providers process personal data only on our instructions, under appropriate data protection agreements, and solely for the purposes described in this Privacy Policy.

4.2 Legal and regulatory requirements

We may disclose your information where we believe it is reasonably necessary to:

• comply with applicable laws, regulations, or legal processes;
• respond to lawful requests from public authorities or law enforcement;
• protect the rights, safety, and property of Kozosseghub365, our guests, staff, or the public;
• enforce our Terms and Conditions and venue rules.

4.3 Business transfers

In the event of a reorganization, merger, acquisition, or other business transaction involving Kozosseghub365, your data may be transferred as part of the transaction, subject to appropriate confidentiality and data protection safeguards.

4.4 With your consent

In situations not covered above, we will share your personal data only with your explicit consent or at your direction.

5. Cookies & Tracking

Our website uses cookies and similar technologies to provide essential functionality and to understand how visitors use our pages. We aim to keep our cookie usage minimal and respectful of your privacy.

5.1 Types of cookies we use

• Strictly necessary cookies – required for secure navigation, basic site functionality, and remembering essential preferences (such as cookie consent choices or age-restriction confirmations for poker content).
• Analytics cookies – used to collect aggregated, anonymous statistics about how visitors interact with our site (e.g., which pages are viewed most often, whether the Contact Us form is accessible, or how users discover our menu and events pages).

5.2 No advertising or profiling cookies

We do not use cookies or similar technologies for behavioral advertising, marketing profiling, or cross-site tracking. Our use of analytics is solely to help us understand and improve the performance and usability of our website and to support our physical venue.

5.3 Managing cookie preferences

When you first visit our site, you may be presented with a cookie notice or banner. You can accept or reject non-essential cookies where required by law. You may also configure your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the proper functioning of some parts of the site.

For more details about the specific cookies we use, please refer to our dedicated Cookie Policy.

6. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Retention periods vary based on the type of data and the context in which it was collected.

6.1 Typical retention periods

• Reservation and contact data – kept for the duration required to manage your booking or inquiry and for a limited period thereafter to handle follow-up questions, recurring visits, or potential disputes.
• Poker and tournament participation records – stored as necessary to manage recurring events, ensure venue safety and integrity, and meet regulatory or accounting obligations.
• Marketing and newsletter data – retained while you remain subscribed or until you withdraw your consent or object to processing, unless a longer retention is required by law.
• Analytics data – stored in aggregated or pseudonymized form for a period sufficient to analyze trends and improve our services.

6.2 Deletion and anonymization

When data is no longer needed for the purposes for which it was collected, we will either delete it or anonymize it so that it can no longer be associated with you. In certain cases, we may retain limited information if required by law (for example, tax or accounting regulations) or to protect our legal rights.

7. Your Rights & Choices

Depending on your location and applicable law (such as the GDPR), you may have various rights in relation to your personal data. These can include:

• Right of access – to obtain confirmation as to whether we process your personal data and to receive a copy of that data.
• Right to rectification – to request correction of inaccurate or incomplete personal data (for example, updating your contact details or preferences).
• Right to erasure – to request deletion of your personal data in certain circumstances, for example when it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing – to request that we restrict the processing of your personal data under specific conditions.
• Right to data portability – to receive your personal data in a structured, commonly used format and to transmit it to another controller, where technically feasible.
• Right to object – to object to the processing of your personal data based on our legitimate interests, including for direct marketing purposes.
• Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

You can exercise your rights or update your communication preferences by contacting us using the details provided in section 11 (Contact & Complaints). We may need to verify your identity before fulfilling certain requests.

You can also opt out of marketing emails at any time by using the unsubscribe link in the message or by requesting removal via our Contact Us page.

8. Children’s Privacy

Our bistro welcomes families for dining; however, our poker lounge and card tournaments are intended only for individuals who meet the legal age requirements for participation in such activities in Hungary. We do not intentionally promote poker events to minors or knowingly collect personal data from children in connection with poker or bar services.

If you are a parent or legal guardian and believe that a child has provided us with personal data in a context where this is not appropriate (for example, by signing up for poker tournaments while under the permitted age), please contact us using the details in section 11. We will review the situation and, where appropriate, delete the information and adjust our records.

9. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration, both online and within our physical venue.

9.1 Online safeguards

• use of secure connections (HTTPS) where appropriate;
• access controls and authentication for administrative tools;
• restricted access to personal data to staff and service providers who need it for their role;
• reasonable measures to keep our website and related systems up to date and protected.

9.2 On-site and organizational safeguards

• training staff on respectful, confidential handling of guest information;
• secure storage methods for any paper-based reservation logs or tournament lists;
• limiting physical access to areas where personal data may be stored.

While we take these precautions, no system can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the contact details in section 11.

10. International Data Transfers

Kozosseghub365 is based in Hungary, and our primary operations are conducted at our physical venue in Hungary. Personal data may, however, be processed or stored on servers located in other countries if we engage third-party service providers (for example, website hosting or email platforms) that operate internationally.

Where such transfers occur, we take steps to ensure that your personal data continues to benefit from an adequate level of protection, consistent with applicable data protection laws. This may include using providers located in countries recognized as providing adequate protection, or implementing contractual safeguards such as standard contractual clauses.

11. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you can reach the Kozosseghub365 team using the contact options provided on our Contact Us page.

When you contact us about privacy matters, please include enough detail for us to understand and respond to your request. We may ask for additional information to verify your identity before processing certain rights requests.

If you believe that we have not adequately addressed your concerns or that we are not processing your personal data in accordance with applicable law, you may also have the right to lodge a complaint with a competent data protection authority. The competent authority will typically depend on your place of residence or where the alleged violation occurred.